Conflict Resolution

Conflict resolution

The word conflict from the Latin word fligere, meaning to strike, can easily conjure up an image of a fight or a struggle. Our thoughts jump automatically to confrontation, combat, and stress; we do not automatically envision the creative solutions, personal growth, or financial success that can stem from conflict. – the Opportunity.

With strong communication, willingness to share, and a supportive environment, conflict can be not only resolved, but rewarding.

What is Conflict Resolution?
Conflict can be defined as an expressed struggle between at least two interdependent parties over values, or in competition for status, power or scarce resources.

Conflict Resolution has a spectrum of methods from War on one end all the way to things like the passive resistance of Mahatma Ghandi. Negotiation, Mediation and Conflict Coaching are somewhere closer to Ghandi’s end, but are hopefully more efficient and less costly in most circumstances that arranging and Occupy Movement every time you want to negotiate! What I do and teach about is best described as the process of facilitating the peaceful ending of a conflict that aims at a mutually beneficial resolution or at least mutually tolerable.

Do I need Conflict Resolution Training?
Customized Conflict Resolution Training workshops and training courses offered by John Curtis provide you with the communication tools needed to build organizational capacity in conflict management. Arm your managers, human resource professionals, educators and employees with the practical skills needed to improve their teamwork, communication and conflict resolution skills.

Hands-on workshops and training courses are dynamic and engaging, featuring the opportunity for 1:1 coaching and personalized feedback. Each course can be tailored to your needs and will explore, among others, the following topics:

  • Understanding Conflict Styles
  • What Factors Influence the Way One Handles Conflict
  • Understanding and Identifying Positions and Interests
  • Non-verbal Communication and Active Listening Skills

For more detailed information on Conflict Resolution training, please contact John Curtis