Most of our work is with municipalities and various types of professional offices, so Zoom video conferences usually work well. But what happens when the complainants, respondents, and witnesses are public works staff or other […]
Is your organization taking procedural fairness seriously? Failing to do so could cost you if mediation or investigations are not conducted properly.
Recently, I was retained to conduct two workplace harassment investigations related to employee complaints against senior management. Both investigations were initiated by complaints that were made to the Ministry of Labour well after the employee left […]
A recent change eliminating the mandatory retirement age in Canada brings new intergenerational challenges to the workplace. Listen to an interesting discussion of some of the potential impacts and possible tools for effectively managing these […]
Workplace conflict wears two faces: it can lead to solutions, innovation, increased motivation, better team performance, and enhanced interpersonal understanding. Or, conflict can devolve into personal attacks, dismissals, attrition, and absenteeism.
Theories and the strategies inspired by them for managing conflict are great starting points, but the real magic flows from attitude. My sister and brother-in-law recently wrote a book together. Its called: THE STOP – […]
What’s the difference between facilitation and mediation? They are both means to an end – but the journey to get there is different. While the terms are often used interchangeably, there are clear differences between […]
A lawyer friend of mine recently sent me a link to a sarcastic piece on how lawyers should prepare to attend a mediation. Although it was funny and very clever, it strikes me as more […]
When you are ill or hurt, you talk about your concerns and symptoms with the understanding that your health care providers can’t go back home and tell their dinner party guests all about your issues. […]
People choose mediation because it is a voluntary (in most cases), nonbinding process that does not affect their ability to pursue further legal action. These are important benefits of mediation, but they can also pose a […]